At Gupta Tea company, we strive to ensure your complete satisfaction with our products. If you are not happy with your purchase, please review our policy below.
1. Eligibility for Returns & Refunds
- Returns are only accepted within 2 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- Damaged, opened, or used products will not be accepted for return or refund.
- You must provide proof of purchase (order number/receipt).
2. Return Process
- Contact us within 2 days of delivery
- You are responsible for return shipping costs (original and return delivery charges will not be refunded).
- Once we receive and inspect the product, we will notify you of approval or rejection.
3. Refunds
- If approved, refunds will be Credited within 2-5 business days.
- The refund will be issued to the original payment method (excluding shipping fees).
- If the product is damaged, opened, or not in original condition, no refund will be given.
4. Exchanges
- Replacement/exchange will be delivered with in 3 to 5 business days
5. Contact Us
For any questions regarding returns or refunds, please contact:
📧 Email: guptasspecials@gmail.com
📞 Phone: 7386239038 (whats app only)